About our products

What is the freshness level of my tea and boba?

a. Our house teas are brewed daily and our boba is cooked every 4 hours.

Where do you source your tea from?

a. Our teas are sourced from around the world, including:
● China
● Taiwan
● Thailand
● Egypt

Where can I find nutritional information?

a. Nutritional informations like calories, ingredient list and allergen guide can be
found on our website under nutrition

Does Teapioca Lounge offer non-dairy milk substitutions?

a. Most of our drinks come standard with our Non-Dairy Creamer , but we also offer
Soy Milk and Oat Milk.

Is your creamer dairy free?

a. Our Non-Dairy creamer is Lactose free.

Are there any decaffeinated tea choices or options without caffeine available?

a. We have many caffeine free options. Our Smoothies, Slushies, and Juices are all
caffeine free, as well as our Premium Herbal Teas, Taro, Cantaloupe, and Honeydew
CreamBlasts and more.

What menu items are gluten free?

a. Macarons
b. Teas
c. Chocolate Syrup
d. Coffee
e. Non dairy creamer
f. Oat Milk
g. 2% Milk
h. Half and half
i. Condensed milk
j. * Oreos we currently use for Cookie Crush Smoothie do contain gluten.
k. * Some of our stores sell packaged snacks (chips, pocky, etc) and each store may sell
different snacks so I would just look up that item to confirm if it has gluten or not.

General Store Information

Are you Open?

a. Get in touch with or inquire at your nearby Teapioca Lounge location/franchise for
information about operating hours and product availability.

Are you hiring?

a. We appreciate your enthusiasm for becoming a part of the Teapioca team! If you're
keen on joining a Teapioca Lounge store near you, kindly refer to our Store Locator
page and find the location you are interested in. You can reach out to the store
directly via email or apply by clicking on their application .

App-Based Payment & Reward/Credit

Is it possible to receive credit for a purchase I made without using my app?

a. That's an excellent question! Please submit a form to our support team here,
including a copy of your receipt and a brief description of the reason you couldn't
use your app (perhaps the store needs assistance?), we'll work diligently to ensure
that there are no obstacles during your next experience

Why is my app showing 0 points?

a. Please try to uninstall and then reinstall the app, or alternatively, log out and log
back in. If these steps don't resolve the issue, please reach out to us here.

How to add missed reward points?

If you were unable to add reward points during your purchase, please send us a message using our customer support form with a picture of your receipt!